News – DoctorEarth

Refund Policy

Refund Policy for Doctor Earth Wellness Store

At Doctor Earth, we want to ensure that you are satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy to ensure your peace of mind.

14-Day Money-Back Guarantee
If you are not satisfied with your purchase from Doctor Earth, you may return the product within 14 days of the product's arrival date for a full refund. To qualify for a refund, the product must be in its original packaging and in resalable condition. Shipping and handling fees are not refundable.

To initiate a return, please contact our customer service team at doctorearthclientele@gmail.com. Please include your order number and reason for the return in your email. We will provide you with instructions on how to return the product.

Once we receive the returned product and verify its condition, we will issue a refund to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receipt of the product. We will provide instructions on how to return the product for a replacement or refund.

If you have any questions about our refund policy, please contact our customer service team at doctorearthclientele@gmail.com

Privacy Policy

At Doctor Earth, we take your privacy seriously and are committed to protecting it. This Privacy Policy explains what personal information we collect from you, how we use it, and the steps we take to protect your privacy.

What information do we collect?
We collect personal information such as your name, address, email address, and phone number when you create an account with us or place an order. We also collect information about your browsing activity on our website, such as your IP address, browser type, and pages visited.

How do we use your information?
We use your personal information to process your orders, provide customer service, and communicate with you about our products and services. We may also use your browsing activity to personalize your shopping experience and improve our website.

Do we share your information?
We do not share your personal information with third parties except as necessary to process your orders or as required by law. We may use third-party service providers to assist us in providing our products and services to you, and these providers may have access to your personal information only to the extent necessary to perform their services.

How do we protect your information?
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. We also use secure servers and SSL encryption to transmit your personal information securely.

How can you manage your information?
You can access and update your personal information by logging into your account on our website. You can also unsubscribe from our email list at any time by clicking the unsubscribe link at the bottom of our emails.

Updates to our Privacy Policy
We may update this Privacy Policy from time to time, and any changes will be posted on our website. By continuing to use our website after we make any changes, you accept and agree to the revised Privacy Policy.